Shipping Information
Last updated: January 29, 2025
Ships From
Southern California
Processing
1-2 business days
Free Shipping
Orders $500+
Real-Time Rates
At checkout
Shipping Methods
Ground Shipping
3-7 business days
UPS / FedEx
Best for small to medium packages under 150 lbs
Expedited
2-3 business days
UPS / FedEx
Faster delivery for urgent orders
LTL Freight
5-10 business days
Various carriers
For heavy orders over 150 lbs or long materials
Local Pickup
Same day
SendMetal Warehouse
Pick up from our Santa Fe Springs, CA location
1Processing Time
Stock Items
Orders placed before 12:00 PM PT typically ship the same day. Orders placed after 12:00 PM PT ship the next business day.
Custom Cut Orders
Custom cut materials typically ship within 1-2 business days, depending on complexity and volume.
Fabrication Services
Laser cutting and bending services typically require 3-7 business days, depending on complexity. You'll receive a lead time estimate with your quote.
2Shipping Rates
Shipping rates are calculated based on package weight, dimensions, and destination. You'll see exact shipping costs at checkout before completing your order.
Free Shipping
Orders over $500 qualify for free ground shipping to the contiguous United States. Free shipping excludes freight/LTL shipments and orders to Alaska, Hawaii, or international destinations.
Rate Factors
- Weight: Metals are heavy—weight is the primary cost driver
- Dimensions: Long materials may incur oversized surcharges
- Destination: Distance from our California warehouse
- Service level: Ground vs. expedited delivery
3Delivery Zones
| Region | Ground | Expedited |
|---|---|---|
| California | 1-3 days | 1-2 days |
| Western US (AZ, NV, OR, WA) | 2-4 days | 1-2 days |
| Mountain / Central US | 3-5 days | 2-3 days |
| Eastern US | 5-7 days | 2-3 days |
| Alaska / Hawaii | 7-14 days | 3-5 days |
* Transit times are estimates and do not include processing time. Actual delivery may vary due to carrier delays, weather, or other factors.
4Freight / LTL Shipments
Orders exceeding 150 lbs or containing long materials (over 8 feet) typically require freight shipping. Freight deliveries offer:
- Liftgate service: For locations without loading docks
- Inside delivery: Delivery beyond the truck (additional fee)
- Residential delivery: Home delivery available (additional fee)
- Appointment scheduling: Coordinate delivery time
Important for Freight Deliveries
- Inspect shipment before signing for delivery
- Note any damage on the delivery receipt
- Take photos of damaged packaging or materials
- Report damage within 48 hours
5Local Pickup
Skip shipping costs entirely with free local pickup from our warehouse:
Pickup Location
13544 Imperial Hwy Ste ASanta Fe Springs, CA 90670
Hours: Mon-Fri: 7AM - 5PM, Sat: 8AM - 12PM
Pickup Process
- Select "Local Pickup" at checkout
- You'll receive an email when your order is ready
- Bring your order confirmation and valid ID
- Large orders may require a truck or trailer
6Order Tracking
Once your order ships, you'll receive an email with tracking information. You can also track your order by:
- Logging into your account and viewing order history
- Using the tracking number on the carrier's website
- Contacting our support team
7International Shipping
We currently ship within the United States only. International customers may use a freight forwarding service. Contact us for recommendations.
8Packaging
We take care to package all materials securely to prevent damage during transit:
- Cardboard tubes for round bars
- Reinforced cardboard for flat sheets
- Palletized crating for heavy or fragile items
- Protective wrapping to prevent scratches on polished finishes
Questions About Shipping?
Need a shipping quote or have questions? Contact us at sales@sendmetal.com or call (562) 620-5662