Privacy Policy

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name and contact information (email, phone, address)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Company name and tax ID (for business accounts)
• Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on site
• Referring website or search terms

We use the information we collect to:

• Process and fulfill your orders
• Communicate about orders, shipments, and account updates
• Provide customer support and respond to inquiries
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

Service Providers

Third parties that help us operate our business, including payment processors (Stripe), shipping carriers (UPS, FedEx, freight carriers), email services, and website hosting.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We use cookies and similar technologies to enhance your experience, analyze website traffic, and remember your preferences.

Types of Cookies We Use

• Essential cookies: Required for site functionality (cart, checkout, login)
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing through Stripe
• Regular security assessments and updates
• Restricted access to personal information
• Secure data storage with encryption at rest

While we take security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data portability: Receive your data in a structured format

To exercise these rights, please contact us at sales@sendmetal.com. We will respond to requests within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (with some exceptions)
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To make a CCPA request, email us at sales@sendmetal.com with "CCPA Request" in the subject line.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Order records: 7 years (for tax and legal compliance)
• Account information: Until you request deletion
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any site you visit.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy, please contact us: